Reference

How we handle your account information

Your privacy is built into how we run mega millions. We collect only the personal information you need to deposit via DANA, OVO, GoPay and QRIS, verify your…

Data collected only for account operationsEncrypted payment and identity verificationYour withdrawal and account history is yours to request
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mega millions How we handle your account information
REACH US ANYTIME

How to contact us about your privacy

Team online

Email Support

Send privacy questions to our data team at [email protected]. We respond to requests within 3 business days, including data access and deletion requests.

Live Chat

Open your account and use the live chat in the bottom right. Our team answers privacy and account questions daily from 09:00 to 23:00 Jakarta time.

Account Settings

Log in, go to Profile > Privacy & Security. Here you can update your contact details, review your data retention status, and request your full data export.

HOW WE PROTECT

Data security and your account rights

Encryption

All your login credentials, DANA, OVO, GoPay and QRIS payment details are encrypted using TLS 1.2 or higher. Your password is never stored in plain text on our servers.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your preferred game lobby. No tracking cookies follow you across other websites. You can adjust cookie settings in your browser anytime.

Data Retention

Active account data — your name, email, transaction history — is kept while your account is open. After you close your account, we retain records for 7 years where local law permits.

Your Access Rights

You can request a copy of all personal data we hold about you. Email [email protected] with your account number and we'll send you a complete export within 5 business days.

Correction & Deletion

Update your name, phone or address directly in Account Settings > Profile. To delete your account and associated data, contact support and we'll guide you through the closure process.

Third-Party Sharing

We share minimal data only with payment processors (DANA, OVO, GoPay, QRIS operators) to verify transactions and detect fraud. We never sell data to marketers or data brokers.

Privacy questions from our players

When you close your account, we stop collecting new data. Your historical transaction records stay on file for 7 years to comply with anti-money-laundering rules where local law permits. You cannot recover a deleted account after 30 days.

No. We send only account-related emails—login alerts, withdrawal confirmations, and security notices. We never sell your email to third parties or send promotional messages unless you explicitly opt in through Account Settings.

Yes. Email [email protected] with your account number and request a data export. We'll compile your name, contact details, login history, deposit and withdrawal records, and game activity, then send it to you within 5 business days.

DANA, OVO, GoPay and QRIS transaction details are retained for 7 years after withdrawal. Your card or bank account reference is never stored on our servers—only a transaction ID and timestamp for audit trails.

We encrypt all login and payment data with TLS 1.2. Your password is hashed, not stored in plain text. We monitor for suspicious login attempts and alert you by email if we detect access from a new device or location.

Our privacy policy applies equally to all players in Indonesia where local law permits. Data is stored on servers within Indonesia. Compliance with local regulations takes priority—where local law differs, we follow the stricter rule.

No. Game studios receive only session data (game ID, bet amount, result) to calculate payouts. Your name, email, phone number and payment details never leave our system. Studios cannot identify you personally.

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